TELEX Dispatch Academy
The three-day workshop was held at the “Bosch Repräsentanz” in Berlin at the end of April (26 - 28). Hosted by Paul Mayer, TELEX Dispatch technical support engineer, the academy dealt primarily with TELEX radio dispatch systems. In addition to a number of lectures outlining the latest technological developments from a theoretical perspective, the radio and VoIP experts attending the course were offered plenty of opportunity for practice-oriented, hands-on training.
The academy’s program consisted mainly of workshops on system installation: IP networking and multicast solutions, and comprehensive instruction in the use of products such as the IP-223 dual IP remote adapter, the Tetra radio system interface, the TELEX System Manager (TSM) and Network Recorder, and various VoIP desktop control consoles (C-6200, IP-1616, IP-2002, and C-2002). Additional focus was given to conceptual aspects of network engineering and radio signalling techniques, and how these are integrated into practical and cost-effective radio dispatch solutions.
To ensure participants obtained the maximum possible advantage from the course, a whole demo system with all the latest product launches was set up on site. SIP telephony, MotoTrbo, and the new Network Recorder applications were key features. Additionally, FleetSync, MDC-1200, and five-tone signaling were all explored in depth. The additional installation of these features allowed everyone to experience the full function spectrum of TELEX’s RoIP dispatch systems.
„The presentation of new, and somewhat complex, concepts in the field was well received, and stimulated some interesting debate”, explains Paul Mayer, TELEX radio dispatch technical support engineer. “The motivation, and expectations, of the participants were very high. We are very pleased with the feedback and dialogue that has been generated. The positive feedback underlines the importance of hosting smaller sized academies for our growing customer base. Such academies are events where ideas and perspectives can be exchanged, rather than simply locations to deliver information.“
Mayer’s positive evaluation is shared by , Kamil Swobodzinski Sales Director RTS/TELEX EMEA, who adds: “Academies are an essential method of making the advantages of our IP-based dispatch solutions understood in each individual country. We rely on well-trained academy participants, and, to make our academy even more effective for our attendees, we decided to introduce training courses for smaller groups.”